Job Description
We are seeking a self-driven, highly motivated and experienced individual to join our team as the “*Customer Experience Manager”* who will play a pivotal role in ensuring exceptional customer service to our customers while leveraging data analytics to drive operational excellence.
As the Customer Experience Manager, you will be responsible for leading, managing, and optimizing
customer experience operations to deliver unparalleled support to our valued customers. You will also be a key driver in utilizing data analytics to enhance customer satisfaction, streamline processes, and identify opportunities for continuous improvement.
Job Requirements
- Bachelor’s degree in Business Administration, Management, or a related field. Master’s
degree is a plus. - Proven experience (8+ years) in a leadership role within a customer service or customer
support environment, preferably in the telecommunications industry. - Strong background in data analytics, with the ability to interpret and leverage data to drive
informed decisions and strategies. - Excellent communication, interpersonal, and leadership skills.
- Analytical mindset with a problem-solving orientation.
- Proficiency in data analytics tools (e.g., Excel, Tableau, Power BI) and customer relationship
management (CRM) systems.
