Job Description
Our client is a regulated blockchain network that enables payments and acceptance of digital currencies.
Responsibilities:
- Provision of a reliable interface between client IT supports and other – operations personnel and Zone business units.
- Respond to clients’ enquiries for technical assistance via telephone, e-mails or CRM tool.
- Logging of cases and help desk interactions with clients using CRM applications.
- Follow standard help desk procedures in order to assist clients to resolve technical issues.
- Track and route all technical problems including Database, code, operating system, web-server, integration, networking, and hardware issues, amongst others.
- Prepare activity and other CRM reports using modern data visualization tools.
- Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
Job Requirements
- Bachelor’s degree in computer science, Computer Engineering or any other relevant field.
- Minimum of 3 years relevant working experience in a similar role
- Good working knowledge of the payments industry
- Good verbal and written communication skills.
- Excellent interpersonal, problem-solving and analytical skills.
- Great customer service skills.
- Ability to pay attention to details and work well under pressure.
- Ease and ability to learn fast and solve complex problem.
- HDI-CSR or ITIL Foundation will be an added advantage.
- Impeccable follow-up and follow-through skills
- Exceptional customer service orientation
- Patience for dealing with difficult customer-service situations
- Excellent problem-solving abilities
- Good data visualization skills
How To Apply
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